Comments on: SureFire Customer Service Review

By: Vinny

Vinny — Thu, 13 Dec 2012 00:03:52 +0000

I quess I better call, I e-mailed 5 times in the past 3 weeks and have heard nothing from them….I love there lights, I own 5, but so far not impressed with the CS

By: JWhite

JWhite — Wed, 09 May 2012 06:18:06 +0000

Love Surefire’s support. I had a defective tail cap on one of my lights. They emailed me a PDF with some instructions to determine if it was the switch or the batteries. I replied after reading the PDF and testing my light with other batteries. I received a new switch the following week. Havent had a problem since.

By: Kurt

Kurt — Sun, 22 Apr 2012 06:06:41 +0000

Matthew, try picking up a Phone and Talk to them.
Just a suggestion.

By: Kurt

Kurt — Sun, 22 Apr 2012 06:03:33 +0000

It’s really great to hear positive feedback about a business in this day and age. I have used Sure Fire flashlights for a number of years and they always work when I need them. I will continue to use them and they will probably be working long after my lights have gone 10-7.
Stay Safe all,
Kurt

By: Sonny

Sonny — Sat, 21 Apr 2012 02:59:49 +0000

I am fortunate enough to live close to the Surefire will-call location and I can tell you from first hand experience talking with the employees there that their customer service is second to none. I had an X400 that I bought a looonnggg time ago and it was the older style with the flat laser lens and has seen some better days. The switch on the light stopped working properly so I thought I would bring it in and see what they could do about it. They took my light into the back and came back out with a like new refurbished one that was the had the NEW style laser lens. Later on, after some hard use, I noticed the lens was moving around in the bezel so I went back to the will-call location. Instead of handing me another refurbished one or taking it in for repair, they ended up giving me a BRAND NEW one in packaging. From then on, I knew all my lights will only be Surefire. Andrew and Greg who both helped me are great people and I’ve had nothing but positive experiences with all the other employees at Surefire.

By: Ethan

Ethan — Thu, 19 Apr 2012 21:11:14 +0000

this makes me want to go buy another surefire light, and i already have a few. go surefire, you get what you paid for, and as seen here, then some. thank you for the CS review, you dont really see those.

By: John J Bunce III

John J Bunce III — Thu, 19 Apr 2012 17:10:10 +0000

I always had good service with them too, sent back a few flashlights, Z2 I think, they repaired and replaced parts no problem. Thumbs Up!

By: Colin

Colin — Thu, 19 Apr 2012 08:59:31 +0000

I also have had 2 positive experiences with Surefire CS. The most recent one, they sent me a replacement HelmetLight mount when mine went missing. They are top notch!

By: Mike

Mike — Wed, 18 Apr 2012 10:36:23 +0000

Try calling them. I have had 2 experiences where in my lack of organization I had lost small parts to my x300. I called spoke with a real nice woman and the arts were shipped to my with out charge. I have nothing but great things to say about Surfires CS.

By: dan

dan — Tue, 17 Apr 2012 02:13:42 +0000

I recently sent my x300 in for service since the lens started to move freely in the bezel. 2 weeks later they sent it back with a replaced housing is brighter than before. great CS and even Garin from their suppressor division replies to my questions usually in minutes after sending.

By: TheGunLab.com

TheGunLab.com — Mon, 16 Apr 2012 22:43:46 +0000

Had a similar experience with my ATPIAL/Surefire Pressure switch, the cable was split and shorting out on the ATPIAL side at the plugh head. Sent it in, they sent me a brand new one. No questions asked. +1 to surefire customer service

By: Micah

Micah — Mon, 16 Apr 2012 22:21:54 +0000

I have had several excellent experiences with Surefire over the years. I have found that email is not the way to contact them. Try the phone, they will take care of you. I’ve called them several times about broken/ worn out parts and they have simply shipped out a replacement part no questions asked. Best customer service I have ever dealt with. Im a customer for life!

By: Josh F.

Josh F. — Mon, 16 Apr 2012 21:53:28 +0000

I have several handheld, and weaponlights and I had a pocket clip break on a LX2, luckily I didnt loose the light, and called to “Buy” a replacement clip, since I had it in my back pocket and it hung on my seat while getting out of my truck I considered it my fault. The CS rep asked for my info, and before I could ask how much, said it will be in the mail and you should have in several days, which was less than a week. Didnt cost me anything. Surefire, only light I trust my life to, and awesome no BS customer service to boot. Customer for Life!

By: Phillip

Phillip — Mon, 16 Apr 2012 20:15:03 +0000

i have used surefire weaponlight products for years and i can tell you their customer service is 2nd to none…they are top notch and 1st class, of course if you a mule on the phone with them expect nothing but a hand full of who cares

By: Nate

Nate — Mon, 16 Apr 2012 19:42:02 +0000

I have an even better story about their customer service. I am a police officer and carried a Z2 in a surfire kydex holder. The kydex holder utilizes a thin metal clip to hold tension on the light and keep it in place. One day after a footchase and fight with a suspect, I noticed the clip in the holder had broken and mt $100 Z2 was gone. I called SureFire to let them know what had happened in the event it was a manufacturing defect. The very kind representative apologized and asked for my contact information and address and advised me they would look into the issue. Three days later, I received an unexpected package from SureFire. The envelope contained a replacement Z2 marked demo, two 123 batteries, a new kydex holder, a lanyard and other accessories, stickers and literature. Though the light was marked as a demo, it was in like new condition and in better shape than my original light. I still carry that light 5 years later and remain a life-long fan and customer of SureFire.

By: Matthew Blunk

Matthew Blunk — Mon, 16 Apr 2012 19:19:18 +0000

Sounds a little like a plug…….I actually sent them an email with a question about my light. I included pictures and a few pretty specific questions about something I’d like to buy.
That was about 2 weeks ago, still haven’t heard from them.

By: Shaniac

Shaniac — Mon, 16 Apr 2012 17:11:52 +0000

That’s good to know since I dropped a chunk of change on a Surefire Scout M600C…..